Your account.
Your choice.

How to request deletion

1. Open the Privacy & Online Account section in the in-app online profile and choose Delete Online Data.
2. On the confirmation screen, choose Delete Account & Data. The server processes the account and linked data, and the app removes the existing credential. If a match is active, finish it before trying again.
3. If you cannot use the app and need to request deletion on the web, use the email link below. Include the online nickname and online account ID shown in the app, but do not send passwords, authentication tokens or invite codes.

contact@solatticeworks.com ↗

Data deleted

When in-app deletion is processed, the online account and device link, public profile, invitations created by the account, matchmaking queue and active state are deleted. In server match results, the online account ID is replaced with a de-identified value. On-device offline records must be removed by clearing app data or uninstalling the app.

Information that may be retained

Minimum records required for legal obligations, payments or refunds, security, abuse prevention or disputes may be retained separately for the applicable purpose and period, then deleted. Shared match results affecting another participant’s legitimate record may be retained after account identifiers are removed.

Processing notice

After successful in-app deletion is confirmed, the former online account cannot be used again and subsequent online access starts with a new account. For email requests, we reply with account-verification steps and an expected schedule and may request additional information when the request cannot be verified.